Living Lab – a Real Life Quadruple Helix?
Topic of the practice
quadruple helix model, living lab, education
Good Practice Information
The JAMK University of Applied Sciences is developing a small residential area of Jyväskylä called Lutakko into a user-driven innovation development and learning
environment through the Living Lab methodology. The challenge for the business and the civil society is to develop product and service innovations together with universities, consultants and local authorities, and to form user-driven business networks across disciplines and various fields of interest.
The aim is to speed up innovation processes derived from the businesses and the civil society and to support internationalisation. From the point of view of the university the Living Lab promotes also the integration of R&D processes and education, and provides an interesting study base for local students. The Jyväskylä region is developing its service sectors by combining travel, wellness, culture and creative industries. The Lutakko Living Lab concentrates especially on these fields.
The first stage of the Living Lab aimed to set up several mini pilots in the area, to monitor and recognize development needs and to contribute to the establishment of new projects aiming at further development. The more the participants see benefit from the results and feel they compare favourably to investment resources, the more successful the case has been. Living Lab provides tools and help for companies and civil society in product development e.g. service/experience design tools, methods & process, customer research, analyzing and foresight tools & methods and conceptualization.
The outcomes for the coordinator (university) have been: increased competence in L. L. methodology and service & experience design, increased competence in user-centric L. L research methods, new partnerships, establishment of local L. L. network & user community, services and products through pilots, iLutakko R&D environment, education products, small service innovations, research data & reports.
Evidence of success
Lutakko Living Lab is a good additional tool for the local and regional innovation ecosystem. It complements local clusters and incubators by bringing a new characteristic of integration and collaboration to the pool.
By including all four helixes into the innovation process, new user-driven patterns can be added to the local innovation toolkit. The Living Lab creates new knowledge on how to further develop service design in the region. Especially in the public sector the new culture of service design is still very young. When the coordinator of the Living Lab is an educational institute, the mechanism can create a new kind of innovative user-driven education environment.
The success of the Living Lab is also an important support tool for the business life as it helps to develop, validate and scale ideas and products. At its best it can be
a tool to open the bottlenecks of SME innovation, especially when synchronized with other regional development instruments.
Contact details to obtain further information on the practice
Mr. Juha Ruuska
Jamk University of Applied Sciences,
Annex completed on: 11-15-2011