Topic of the practice
Good Practice Information
The aim of the eLocal project was to offer eGovernment services to citizens of smaller local organisations in order to reduce the inequalities affecting the latter in comparison to residents of larger towns with greater capacity for development. It is a municipal model for the management of applications and procedures over the Internet and is aimed at citizens, professionals, companies and legal entities, municipal civil servants and local corporations. eLocal has been included in the first and second Government of Cantabria’s Governance Plan, which includes actions designed to modernise diverse areas of the public administration and adapt them to social, economic and technological changes. It also has the backing of the Spanish government’s Ministry of Public Administrations. eLocal Plan aims to reach a model for Shared Services Center, with the creation of a service unit where the shared and transactional processes are carried out, moving them out from the City Hall to a unit
that is responsible for managing processes and support activities.The cost per year ('04-'08) of rolling out eLocal was €500,000. Key success factors were: • A government action strategy.
• A regional, dynamic and ‘clusterized’ private ICT industry• A frame of reference on a regional level (Governance Plan), aligned with national strategies (Plan Avanza) and international strategies (Treaty of Lisbon) and geared towards modernising the public authorities• Legal framework: law for access to the services, by way of which on January 1, 2010, all citizens will have the RIGHT to initiate and consult procedures with the authorities electronically • The existence of more dynamic and flexible instruments which allow the authorities to respond to the seasonal nature of certain services and to modernise • Questionnaire on electronic administration analysis
Evidence of success
The new Technology Platform increases the level of services offered to citizens, allowing for:
• Efficient and fast internal administration processes, which generates cultural changes in
• Efficacy in the use of human and economic resources.
• Quality, with more accessible, agile and efficient services to the community.
• Transparency, by providing information on the administrative procedure.
• More accessible service to citizens, available 24 hours a day 7 days a week.
This is all for a total of 100 town councils and 450,000 citizens.
Contact details to obtain further information on the practice
José Manuel San Emeterio
Annex completed on: 04-05-2011