Design and management of interchanges

Project information

Index: 0323R1
Priority:2: Environment and risk prevention
Sub Theme:Energy and sustainable transport
Location UNITED KINGDOM LONDON London (both inner and outer) Start/End date of the practice
Start: 2009-01-01
End: Ongoing

Topic of the practice

Encouraging the use of public and shared transport

Good Practice Information

It is a good example of how to encourage sustainable traveling through a better integration of public transport with other modes in London. This will make London a better place to live in, work and travel, improve passenger experience and accessibility, accommodate population and employment growth, and maximise orbital transport (i.e. avoid travelling through central London).
London has some 600 stations where people can change between different types of transport. Transport for London (TfL) monitors any significant new or changed transport and land-use developments at these interchanges, in order to identify any interchange requiring a more co-ordinated approach.
TfL is the responsible body, specifically the interchange team. It works closely with London boroughs, property developers, the Greater London Authority, the London Development Agency, National Rail and train operating companies and other stakeholders.
TfL is a statutory body responsible for London's transport system. An interchange programme often includes multiple projects comprising both transport and land-use initiatives, which are sponsored by a variety of public and private sector organisations, including Network Rail, commercial developers and the London Boroughs.
A critical success factor is to develop and use interchange best practice guidelines. The London-based guidelines include a framework to evaluate the quality of existing and proposed interchanges.

Evidence of success

TfL is improving interchanges by looking at the following themes: efficiency - operations, moving around, sustainability; usability - accessibility, safety and preventing accidents, personal security, protection; understanding - legibility, permeability, wayfinding, information; quality - perception, design, spaces, sense of place. Best Practice Guidelines exist, comprising a TfL website (interchange microsite) and quick reference guide. These provide a practical tool for planning, design and operation of interchanges; promote awareness and adoption of best practice; promote design which considers all forms of movement, local context and environmental issues; assist in the preparation of broader planning policies.

Contact details to obtain further information on the practice

John McNulty


Interchange microsite -, best practice quick reference guide available at

Annex completed on: 04-27-2011

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