E-Government Services - Malta
Topic of the practice
e-Government is the manner by which the providers of public service interact with the citizen via the Internet
Good Practice Information
e-Government provides major benefits to citizens at large. It makes public services better as they become more efficient and effective and more transparent and accountable. Moreover, administrative burdens are reduced. They also empower the public to make use of the Government’s services electronically. e-Government services are available to all citizens, businesses and professionals. The project is owned by the Ministry for Infrastructure, Transport and Communciations and the Malta Information Technology Agency. Project partners are all government ministries and agencies. Other stakeholders are local councils and other bodies that in some way or another offer a government related service (TAX, HEALTH, etc.)
The project is a way to reach out to the public at large and persons with reduced mobility and it offers them all government related services from the comfort of their home, also acting as a way of reducing unnecessary travelling and emissions. By means of the e-Government Web portal (mygov.mt) and the Government’s official portal (gov.mt) citizens may access all the e-Government services which are available online. It acts as a one-stop shop to all information about public administration. The e-Government Web portal encompasses an electronic identity (e-ID); an electronic payment gateway and a sms gateway that has push and pull capabilities. The electronic identity (e-ID) offers a secure, single sign-on authentication and electronic signing.
Evidence of success
The implementation of e-Government services in Malta has been very successful. In 2007, Cap Gemini in its benchmarking study for the EU Commission has ranked Malta 2nd place in on-line sophistication and full availability of e-Government services. The Government’s Smart Island Strategy for 2008-2010 focuses on enhancing the quality of life through the application of ICTs that provide benefits to the public administration, the business community and citizens at large. To date about 90% of the most widely used Public Services for citizens and businesses are being offered through the Internet and mobile devices. These services and others which we have in the pipeline are a demonstration of our continued effort to reach our objective of all Public Services being online by 2010.
Contact details to obtain further information on the practice
the Ministry for Infrastructure, Transport and Communciations and the Malta Information Technology Agency
Annex completed on: 04-12-2011