Project information

Index: 0226R1
Priority:1: Innovation and the knowledge economy
Sub Theme:the Information Society
Location ELLADA ATTIKI Athens Attiki Start/End date of the practice
Start: 2001
End: 2008

Topic of the practice

The GOONLINE initiative was created in 2001 aiming to to support Greek SMEs to connect to the Internet and to inform SMEs of the benefits that will be obtained through Internet usage.

Good Practice Information

The GOONLINE initiative was designed by the Greek Ministry of Development and implemented by the Greek Research and Technology Network and the National Organism for supporting SMEs. It was divided in 2 dinstinct activities:

- Purchase of basic terminal equipment, internet connection for two years and technical support for three years and development of a simple commercial web-page, maintenance and virtual hosting in an ISP for two years.

- A 3-day training by specialized consultants.
The action was addressed to Greek enterprises with up to 10 employees and at the local level it was implemented by 16 regional consortia covering the whole country. These consortia were formed by:

- Academic and Technological Institutions,
- Chambers of Industry and Commerce,
- Private sector

The whole operation on behalf of GRNET consisted in 3 visits from a Consultant of Training and Support at each eligible SME for a total duration of seven hours each, (3x7 hours), an Operation of a call centre and a web-based help-desk serving the country as a whole, the Production of informational and educational material and the organisation of information days in every major city in Greece, taking into account the specific characteristics of the local economy.

Evidence of success

More that 50.000 SMEs applied for the Programme, and finally 34.688 SMEs have been visited.
1.800 active e-business consultants were involved and 100 new full time jobs were created. 1000+ promotional activities were organized all around Greece and 28 hours of multimedia educational content was created. There was also a release of an “SME specific” portal ( The project was selected and awarded by the e-Business Support Network.

Contact details to obtain further information on the practice

Xenofon Tsilibaris


Annex completed on: 12-31-2011

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