Bus on demand practice ‘Fileo’
Topic of the practice
Encouraging the use of public and shared transport
Good Practice Information
This is a good practice of how to encourage the use of public and shared transport. Filéo was created in 1998 under the name Allobus. It was rebranded and optimised in 2010. The basis for this project was the observation that employees working at the airport area cannot use public transport because their shifts begin or end outside the normal public transportation schedules. Filéo was implemented and financed by the Public Transport Authority of Ile-de-France (‘STIF’), collaborating with four other partners: Departmental Council of Val d’Oise, Departmental Council of Seine et Marne, ‘Communauté d’Agglomération’ Terres de France, and the airport company Aéroports de Paris. The service is operated by the company Keolis in the framework of a public service delegation.
This service is not a door-to-door service since it runs on normal daily bus lines with the same prices. It is a supplementary service to the regular daily bus services. Nearly 50% of the current users of Filéo do not have a driving licence and could not work at the airport without this service.
Evidence of success
The service is characterised by:
Availability of 24h service
Reservation of the system 1 hour and a half in advance by telephone, indicating bus stop and time.
32 buses with a capacity for 29 passengers, 8 lines, 19 villages covered, one to two more lines planned this year
Price for the users: same as a journey during the day
13 000 customers in 2013
510 000 reservations in 2012 (+14% between 2010 and 2012)
88% of passengers satisfied with the service according to a survey
30 000 tons of CO2 avoided because of the decrease in use of private cars