City of Edinburgh Community Alarm Telecare Service

Project information

Index: 1150R4
Priority:1: Innovation and the knowledge economy
Sub Theme:the Information Society

Topic of the practice

Large Scale Deployment; Integrated Regional Policy, Business and Knowledge

Good Practice Information

The Community Alarm Telecare Service (CATS) provides a 24/7 Alarm receiving and response service across the City of Edinburgh in Scotland. All staff involved receive telecare training to support the assessment process. CATS works with partners in health, social care, housing and emergency services to identify the most effective ways that technology can support individuals and service delivery.
This collaboration resulted in the development of new technology-enabled support services including Housing Safety Options, an Uninjured Fallers Service (a falls response service which helps avoid unnecessary admissions to hospital) and a Telecare GPS Service (which supports people with dementia to live safely in their own communities for longer).

Evidence of success

The service currently supports 8500 customers to maintain a level of independence in their own home as well as providing support and reassurance to their carers and families. Each customer has a full needs assessment and the technology-enabled support package that is offered is tailored to their individual needs.

Contact details to obtain further information on the practice

Donna Henderson

NHS 24 / Scottish Centre for Telehealth and Telecare

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