Topic of the practice
urban freight policies
Good Practice Information
In 2006, a new concept called “consignity” based on a network of automated lockers for pick up and deliveries was implemented to improve the mobility of commercial vehicles (specifically service/utility vehicles) in urban zones. It is based on 3 new concepts: the delivery in the absence of the consignee, night time supply of depots, and consolidation of delivery traffic. One of the major developments of Consignity is to supply parts to a major elevator manufacturer for its maintenance service. The previous situation was the following: every day hundred of employees were circulating within Paris for the repair and maintenance of escalators and lifts. Technicians came every day from their home by car, drove several times a day through the terminal located outside of Paris (Vélizy) in order to get the equipment needed for repairs, and intervened in businesses and private buildings. Numerous trips were made without optimisation. Before Cons., spare parts necessary for the technicians were delivered by different
suppliers (200) to Vélizy, then forwarded to 5 warehouses close to Paris. The purpose of Cons. is to minimize the movements of the technicians by providing spare parts they need closer to the buildings they operate in. Policy design steps and timing '04 creation (2 persons) '04-05 feasibility study, Technological realisation of the automated lockers, search for financing, for places in underground parking, organisation of the procedures with the various partners. In '04, the firm wins a price for innovation from the Min.of Research. The support of investors is gained (Oséo-Anvar, European Social Fund). The company obtains a financing of research from the ANVAR (National Agency for the promotion of Research) refundable over 5 years. Actors involved and participation: Institutional:city council of Paris, ADEME (French Environment Agency); Private:managers of car parks in Paris (Vinci Park, Effia), DHL express, Schindler (elevator manufacturer). Consignity is implementing its locker boxes in other FR cities.
Evidence of success
1 year after implementation, 11.8 deliveries/month were done,2 automated lockers were used and 71 deliveries were made in a total of 12 individual boxes.9 technicians received 71 deliveries, only 2 of them used several lockers.The hours of deliveries (warehouses) are rather early in the morning, pick ups spread out during the day. 76 % of the goods deposited in the lockers were used by the repair technician the very day of the delivery. About 34% of the goods stay within the locker for less than 2 hours (24% from 2 to 6 hours). The repair technicians appreciate the ease of parking near the locker boxes, the reliability of the equipment, the time to pick up the parcels, the improvement of the working conditions. From the manager, opinions are very favourable on the equipment, but 2 issues must be improved: the extend and connectivity of the network and the cost. The gain in productivity could not be measured. Difficult to estimate the cost of the locker system (cost of research and development must be integrated). The cost of the reception in car parks was 50 €HT / month (the access right is payable beyond 10 min. Parcels are picked up within 10 min. Cost of the services is between 3€ and 5 €.
Contact details to obtain further information on the practice
Annex completed on: 03-08-2011