Help and accessibility
Keyboard shortcuts have been programmed in for the whole of the site:
- “1” takes you to the site’s Home page;
- “2” takes you to the site map;
- “3” takes you to the site’s Navigation help & Accessibility page;
- “4” takes you to the Contact us page;
- “r” selects the entry field for the search engine;
- “n” gives you direct access to the site’s main navigation (only in text or deactivated CSS mode);
- “k” allows you to skip all navigation options and go to the main content of the page (only in text or deactivated CSS mode).
The key combinations to activate shortcuts vary depending on your browser; we have therefore listed below what you need to do to activate keyboard shortcuts for the most common browsers:
- Windows Internet Explorer: Alt+Shift and [Keyboard shortcut], then Enter;
- Opera 7 Windows, Macintosh, Linux: Shift + Esc and [Keyboard shortcut];
- Safari 1.2 Macintosh: Ctrl and [Keyboard shortcut];
- Mozilla, Netscape Macintosh: Ctrl and [Keyboard shortcut];
- Galeon, Mozilla FireFox for Linux Alt and [Keyboard shortcut];
- Mozilla, Netscape, K-Meleon, Firefox Windows: Alt+Shift and [Keyboard shortcut]
Netscape 4, Camino, Galeon, Konqueror, Omniweb, Safari earlier than version 1.2 and Opera Windows for Linux earlier than version 7 do not support keyboard shortcuts..
This site has been developed in accordance with the technical standards for the Internet drawn up by the W3C consortium and the accessibility standards defined in the ADAE (French Agency for the Development of e-Government) guidelines, as well as the WAI standards drawn up by the WC3 consortium.
As a result this site will perform best with the latest-generation browsers but is still accessible using older versions.
Use of the following browsers is recommended:
On Macintosh OS 10: Opera, Safari, Mozilla Firefox;
On Windows: Mozilla Firefox, Opera, Internet Explorer 6 or higher;
On Linux: Mozilla Firefox, Opera.
Some of the documents available for download are provided in at least one accessible format (HTML, text only, RTF, Microsoft Word, PowerPoint or Excel).
Some downloadable documents, however, may be provided as PDF (Portable Document Format) files without a directly related accessible version.
If you do not have Acrobat Reader, you can download it free of charge from the Adobe website: download Acrobat Reader.
Otherwise, you can convert PDF documents into traditional HTML files using Adobe’s online conversion tool; to do this, copy the address of the link to the PDF file and paste it into the field provided in: Adobe\'s online conversion tool.
The main links are shown on the main vertical menu displayed at the top of the page throughout the site. These provide access to the main sections of the site.
Navigation within a page
Hidden links to take you to the main navigation menu or to enable you to access content directly are located just in front of the logo.
These should be usable with the majority of technical aids such as voice synthesisers and refreshable Braille displays. Note that these links appear as soon as the main site formatting is deactivated via the options in your browser.
Customising how information is displayed
How do you increase the font size?
- In Internet Explorer: go to the View / Text size menu and select the size you want or press the CTRL and + keys simultaneously to increase the font size or CTRL and - to decrease it.
- In Mozilla: press the following keys simultaneously:
CTRL and + to increase the font size;
CTRL and - to decrease it;
CTRL and 0 to return to the original size.
Applying a customised style sheet
The site display can be specified using alternative user-defined style sheets.
Alternative style sheets are defined from the View menu of browsers that support alternative styles:
- Firefox, Mozilla: Display / page style;
- Opera 7: Style;
- Internet Explorer 6.0: Tools / Internet options / General / accessibility.
All the pages on this site can be printed by clicking the ‘print’ icon on your browser or the ‘print this page’ button at the bottom of each page. They will then be converted into a printer-friendly format.
Access for everyone: universal access to information
Ensuring that everyone has access to information and services from the worldwide co. website is a normal part of digital communications. This universal access, also referred to as “digital accessibility”, means everyone has access to information however they access the web, and is designed in particular to ensure that disabled people are able to access the full range of information available as well as simply using online services. The aim is to ensure that blind people can read information and that quadriplegics can use their dedicated equipment (voice commands, sip/puff devices, etc.) to navigate normally through the site but also to allow visually impaired users to be able to enlarge the font using their keyboards, ensure that people with colour-blindness are not disturbed by the colours used, and so on.
So the universality of the web means everyone can get information in the way that suits them, older people can maintain independent access to information and people on the move can stay informed wherever they are.
How does accessibility work?
Putting an accessible website online is above all about paying attention to detail when the site is being designed and motivating the teams who update the content on a day-to-day basis. But it is also about a determination to adhere to the norms and standards that define digital accessibility and the quality of web interfaces at a national and international level.
Adherence to these standards now means complying with the accessibility guidelines laid down by the French Agency for the Development of e-Government (ADAE). These guidelines consist of 92 criteria split into three levels. The first level relates to guaranteed accessibility and consists of 55 criteria split into 13 sections. Ensuring accessibility is therefore about guaranteeing that every page put online and every piece of content published adheres scrupulously to all these criteria.
By adhering strictly to these standards we enable every individual to access the site using their own equipment or based on their specific requirements or simply their habits. The information therefore remains accessible, whichever browser you use. Blind people can also use technical aids such as software that reads the content and information displayed on the screen and can listen to it through a voice synthesiser or read the text via a refreshable Braille display. Efforts made also been made to draft texts in a way that further improves their accessibility and readability.
Accessibility is not about masses of processing or producing dedicated sites but about focusing on quality to make the same content available to everyone.
A socially responsible approach
As well as being a way of helping other people and taking a quality-based approach, launching an accessible website is also a response to a legal obligation. Article 47 of the Act of 11 February 2005 on equal rights and opportunities, participation and citizenship for disabled people stipulates:
“The online public communications services of Government departments, local authorities and the public institutions that depend on them must be accessible to disabled people.".
Similarly, many European directives require adherence to the principle of free access to information for all, without discrimination, which is also what digital accessibility is all about.
But as well as obligatory compliance with the law, having respect for all people and guaranteeing them access to information is part of an approach based on environmental quality and sustainable development. It is about seeing information and access to services as a universal asset and therefore something that should be made available to everyone.
For more information about accessibility:
find out more about the mysteries of accessibility and improve your understanding in just a few lessons
Article 47 of the Act of 11 February 2005: read the full text of the article.
W3C/WAI, the international accessibility initiative (in English).
- The AccessiWeb association website:
all the resources you need for a thorough understanding of web accessibility in France.
Should you find an error or omission on one of the pages of this site or encounter any other problems, please let us know via our contact form.